Returns Policy
You may request to return most new, unopened items within 12 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please navigate to your Orders Page and select the "Return Items" link next to the order you would like to return. Please complete the form, and we will respond once we have received your request.
Shipping
All shipping to the United States is FREE!
We currently only support shipping within the United States, but are planning to expand our shipping capabilities soon. If you are an international customer who is interested in buying our products please feel free to Contact Us or send us a direct email to info@osoisroot.mybigcommerce.com.